Customer Service
Live Help
Mmonp is committed to provide maximum customer satisfaction by providing 24/7 online help chat system to ensure all your queries being answered at the soonest instant.

What should I do if Live help is not available?
Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email at Support@mmonp.com and we will revert back to you shortly.

Live help is on , but no one seems to be answering.
Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system.

My order
How can I track my order status?
The fastest and easiest way is to register as a free member with us. Registration is simple and fast. Being a member you will be able to track your order status instantly and it's 24/7. Alternatively, you can track your order status by simply clicking on our Live Help.

What happens if I entered a wrong Character name or selected the Wrong server?
Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you.

 

Delivery
How is delivery being contucted?
Upon completion of your desired order and payment, an email will be sent to you regarding the delivery procedure. Do contact our Live Help if you do not receive the email on delivery procedure after 15 minutes. In cases where we fail to make any contact with you, an email will be sent to the email address provided by you. You may contact our live help or send us a reply via email at Support@mmonp.com

How long do I have to wait for your delivery?
Delivery varies for difference servers but the average time is 15 minutes (apart from the verification). Do check with our Live Help for the eta.

I have been waiting in the game and it's been more than half an hour, what should I do?
If you have been waiting for us a long time in the game, please do check your contact mail box/junk folder to see if we sent you an email. If there is nothing in your mail box/junk folder, please contact us via our live help system to speak to one of our customer representatives.

What are the possible reasons for delay?
1>. Your payment to us is a paypal pending E-check payment. Your E-check is still not cleared yet. It can take up to a 7-9 business day for the funds to be cleared. Delivery will be made after payment status has become “Cleared”.

2>. As a new customer your first order amount is over 100USD by paypal and we will take more time to check the payment. After your payment gets verified, we will begin your order asap.

3>. Insufficient or wrong information is provided. Delivery can only be made until the right information is given. It is important that you provide us with a valid email for us to contact you. Please send us an email by your Paypal email and include your Order number and the correct character name. We will make delivery according to the new instructions that you given.

4>. The goods you order happens to be out of stock. And don’t worry about your order. we will take your order as emergency and will try our best to gather enough amount of gold you ordered and we will deliver them to you in 3 hours.

To which location is the delivery done?
Kindly refer to the email we sent you for order pick up procedure.

You have stopped talking to me in the game during a delivery, what went wrong ?
We may be disconnected due to technical reasons half way through the transaction. No worries at all, we will contact you soon as we get online again. There is also an indicator on our website reflecting our on-line status and you will know if we are online or being disconnected.

It's Urgent and I need my stuff now
So long as we are online, we will deliver to you by the soonest means, but if it’s a “life” threatening situation and you cannot wait, please feel free to contact our customer representative even before you make your payment so that we can ensure we have sufficient stocks to tide you through.

Payment Options
What Forms of Payment do we accept?
We mainly accept payment through a valid Paypal account either by VISA or Checking account with CONFIRMED shipping address. We will not execute delivery if we do not receive your confirm shipping address.
Note: For larger orders, we may require Western Union as a payment mode. Please do contact us via our live help chat system to enquire in how to send us your payment through Western Union.

How long does it take for my payment made via Paypal to be processed?
If you are using Credit Card/ Paypal account, the process is almost immediate. Upon receiving your payment, an email will be sent to you on the delivery procedure.
If you are using E-Check, the process will take up to 3-4 business days due to clearance process.

Do you accept debit cards?
If the debit or checking card has a holographic logo on it, they are generally accepted. If the card is not a Visa or MasterCard, it may not be accepted.

How do I pay with my credit card without using PayPal?
You can easily use your Visa, MasterCard, American Express, or other cards by selecting "PayPal and Credit Card" as your payment method. You will be redirected to the PayPal checkout page, once there you may either login to your PayPal account if you have one or if you do not have a PayPal account simply click the button that says "If you do not currently have a PayPal account, Click Here". You will then be able to sign up a paypal account and enter your credit card information.

 

Paypal
What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

 

My shipping address is not confirmed. How can I confirm my shipping address?
Go to www.Paypal.com and click on help, use keyword "Confirm Shipping address" in the help search box.

I forgot to include my Confirmed shipping address. What Should I do?
Please visit www.Paypal.com and log into the same Paypal account that you placed your order from. Click on the "Send money" tab and input the necessary information followed by clicking on the "Continue" button and look under shipping information. Leave the "Ship to" information as default.

Why is my shipping address unconfirmed?
PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed. Currently, our system cannot verify most non-U.S. credit card billing addresses.
These types of security measures are unfortunately necessary in an online environment where it is difficult to check someone's identity. In the physical world, sellers can check someone's credit card and driver's license. In the online world, where simple and effective identification tools do not yet exist, we have to take different precautions. We believe that these safety precautions are in the interest of all our members.

How do I find out more about Paypal?
There is a lot to learn about how Paypal operates, so they have created a useful help tool to answer any questions about the payment system. You may read more about Paypal .

E-checks
What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to Belrion.com account and then delivery can take place immediately thereafter.

How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our Live Help to request for a cancellation. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

Is this business safe or legal?
Mmonp.com has been in the virtual trade industry for years. Over the years, we have achieved a proven sales track record and established a loyal customer base. We are well known for our quick response, game variety and most importantly, our pricing has been very competitive compared to our worthy competitors. Our business mainly involves trading which implies, we buy from gamers who are willing to sell their excess virtual currency or item and we sell to interested buyers at a marginal profit. Under the circumstances of an individual seller who is willing to sell us at a quoted price. We will then resell it to an individual buyer who is interested in the item or the virtual currency by no means undermining any party's interest.

Why should I trust you by sending you the money first?
We are Paypal verified and have achieved a Paypal community rating over 20,000+, which means that over 20,000+ unique verified Paypal customers have ordered from Mmonp.com and received their delivery with no complaints whatsoever, not to mention the thousands of unverified people.

How to protect from imposters?
It is always safer to deal with a well known trader and seller like us at Mmonp.com. To be fair, it is also part of your own responsibility to stay alert when conducting any purchase on the internet by making sure you are paying to the correct party. When in doubt, please do not hesitate to contact us via email or our live help chat system where our customer representative will tend to you personally. We have also designed verifying procedures to enable our customers to counter check with us to ensure a smooth and safe transaction.

I'm worried about the privacy of my details?
Client confidentiality is our top priority. Our company has imposed very strict rules with regards to disclosing or selling of any client information whatsoever. Offenders will be charged and prosecuted in court for breaching of trust.

Will my account get banned if I buy wow gold from Mmonp.com?
We have no knowledge of Blizzard banning player accounts who purchase gold from legitimate seller like us (who doesn't use cheat-ware, robots, and macros to farm gold).

Why do I receive your refund even though I do not request it?

We have to refund customers under some specific conditions, such as:

1.    Incorrect email and phone number provided.

Email is very important on helping us communicate with our customers. All the invoices, receipts and notifications are sent by emails. This is a main tunnel by which we contact with you in time.

First-time customers might receive a phone call confirmation by our customer service for the information confidence. Usually this confirmation will be conducted soon after your transaction completed. Our customer service representatives will consider the proper time due to your time zone and would not interrupt your daily life.

To help us server your better, please remember to fill in the right information. All the orders with incorrect email or phone number will be deemed as invalid. The payment will be returned to your original purchase account in 2-3 business days.

2.    Non-matching banking information

The online security checking system protects our customers from online shopping fraud. Your personal information will NOT be released but any non-matching input will be compared with the original bank data and ranked automatically as high risks.

So please keep in mind that we will not know your bank accounts details but improper information will result your order failure and refusing on further processing.

All the refunded customers will receive our email notification immediately when we do the refund. More questions please visit our Live Chat. Any issue regarding to the billing problem or fraudulent report, please email to: Support@mmonp.com

General

Why does the price of currency changes all the time?
Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.

Why does my order require voice verification?
We like to take all possible steps to protect our clients' details as well as the integrity of Mmosale. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

Please feel safe and easy, We will never asking your personal information. Just some very simple question about your order.

 

Refund Policy:

We are trying our best to keep our customers 100% satisfied.In order to propel our staff to do their best, we promise we would refund you based on your request at any time before delivery if you are not 100% satisfied with our service.

 

Is it possible to return goods if not satisfied?
All sales are final. Goods in the virtual world do not share the predicament of those in the meatspace. One is unable to receive ersatz, counterfeit nor defective merchandise in the virtual world. Therefore, we do not accept return merchandise.

If you feel that you have placed a purchase on an incorrect realm (server) or faction, please contact our Live Chat Support immediately. Provided that you are not our first time customer and we have yet processed the order due to various reasons, such as out of stock, we might switch your purchase to the correct one at the discretion of the Live Chat Support agent on duty.

My credit card is billed. I got charged! I paid! I even got doubled billed! But I have yet to receive my gold! Are you scamming me?
First things first, we're decent business persons running an honest business operation. We do not scam, dupe, nor pyramidal scheme anyone. Vast chasm between cozenage and operational or system error. We like to help you remedy these transaction errors, despite the fact that we did not get the payment.

Fight Against Paypal / Credit Card Fraud:

Mmonp.com take any sort of fraud extremely seriously.We will report the fraudulent activities to the appropriate legal authorities and provide those authorities with the necessary information(Your telephone number,IP addresses, chat history, email history, email IP addresses) to complete an arrest and prosecution.

Conviction on Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine! U.S.C. Title 18, Section 3056, Subsection,specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.

Warning:If you want to defraud a website, this is not the website to try it!!